Shipping policy

BG AudioVisual PTY LTD - Shipping Policy

This Shipping Policy governs the shipping of products purchased from BG AudioVisual PTY LTD ("we," "us," or "our") through our online store and other sales channels. By placing an order, you agree to these terms.

1. Shipping Destinations:

  • We ship within Australia.
  • For international inquiries, contact us at info@bgaudiovisual.com.au

2. Shipping Methods:

  • We use carriers like Australia Post, CouriersPlease.
  • Options include standard and express shipping, shown at checkout.

3. Shipping Costs:

  • Costs are based on weight, dimensions, and destination.
  • The cost is displayed at checkout.
  • Free shipping may apply to qualifying orders.
  • Large or heavy items may have added costs, shown on product pages and at checkout.

4. Order Processing:

  • Orders are processed within [Insert Number] business days.
  • You will receive a shipping confirmation email.

5. Delivery Times:

  • Delivery times are estimates.
  • Australian delivery is typically 2-7 business days standard.
  • Remote areas may take longer.
  • We are not liable for delays beyond our control.

6. Tracking:

  • You will receive a tracking number by email.
  • Track your order on the carrier's website.

7. Delivery Address:

  • Provide an accurate delivery address.
  • We are not responsible for incorrect addresses.
  • We recommend a delivery address where someone can receive the package.
  • If delivery fails, the carrier will leave a notice.

8. Damaged or Lost Items:

  • Report damaged items within 7 days with photos.
  • Report lost items within 7 days of the estimated delivery.
  • Keep all original packaging.

9. Click and Collect:

  • We may offer click and collect at 14/1 Fremantle Street Burleigh Heads QLD 4220.
  • Orders are ready within 48 hours of confirmation.
  • Bring ID and your order confirmation.

10. Returns:

  • Refer to our Returns and Exchanges Policy.

11. Contact:

  • Contact us at:
    • Email: info@bgaudiovisual.com.au
    • Phone: 1300 997 276
    • Address: 14/1 Fremantle Street Burleigh Heads QLD 4220

12. Policy Changes:

  • This policy may be updated. Changes will be posted on our website.