Refund policy
BG AudioVisual PTY LTD Warranty Policy
For the best performance and to ensure your new product works perfectly with your existing setup, we recommend having a professional audiovisual technician install and configure your equipment. Professional installation provides several key benefits:
Optimal Performance: An experienced technician will properly calibrate and fine-tune your new component to achieve the highest possible audio and video quality. They can also ensure seamless integration with your current system.
Trouble-Free Setup: AV equipment can be complex. A professional will handle the setup efficiently and safely, preventing any potential damage to the product or your space.
Peace of Mind: Knowing your equipment is installed correctly gives you confidence that it will function reliably for years to come.
Understanding Product Warranties
Your product is covered by a manufacturer's warranty, not a BG AudioVisual warranty. This means that any warranty claims, service requests, or repairs must be handled directly through the manufacturer.
To ensure your warranty remains valid, it is crucial that you follow the manufacturer's warranty guidelines and instructions. These guidelines often specify requirements for installation, use, and maintenance. Failure to follow them could void your warranty.
You can find the specific warranty information and contact details for your product in the documentation included in the box or on the manufacturer's website.
It is always a good idea to register your product with the manufacturer after purchase, as this can simplify the process if you ever need to make a warranty claim.
If you have any questions about your new equipment or need a recommendation for a professional installer, please don't hesitate to contact us. We're here to help you get the most out of your purchase.
BG AudioVisual PTY LTD Return and Refund Policy
Introduction:
Thank you for shopping with BG AudioVisual PTY LTD. We strive to provide high-quality products and excellent customer service. This policy outlines the terms and conditions for returns and refunds. Please read it carefully before making a purchase. By placing an order, you agree to these terms.
1. Manufacturer's Warranty & General Return Policy:
Manufacturer's Warranty:
BG AudioVisual PTY LTD primarily facilitates the sale of products covered by manufacturer warranties.
Returns for defective or malfunctioning products are generally processed directly through the respective manufacturer's warranty procedures.
General Policy:
Unless otherwise specified, returns for reasons other than shipping damage or incorrect items received are subject to the manufacturer's warranty.
2. Return Eligibility (BG AudioVisual Specific):
We accept returns under the following conditions:
The product must be in its original condition and packaging, unused, and undamaged.
The return request must be made within 7 days of delivery.
Custom-made or personalised products are non-returnable, except for manufacturing defects or damages.
3. Return Process:
Manufacturer Warranty Claims:
For defective products, contact the manufacturer directly to initiate a warranty claim.
Refer to product documentation or the manufacturer's website for warranty details and contact information.
Follow the manufacturer's instructions for returning the product, including providing proof of purchase (BG AudioVisual order confirmation/invoice).
The customer is generally responsible for shipping the product to the manufacturers service center.
BG AudioVisual Returns (Shipping Damage/Incorrect Items):
Contact BG AudioVisual customer service to report the issue.
For damaged-upon-arrival (shipping damage), contact us within 3 days of receipt. We will assist with a carrier claim. Keep all original packaging.
For incorrect items, contact us within 3 days of receipt. We will arrange for the correct item to be sent and the incorrect item returned. The item must be returned in the condition received.
BG AudioVisual will provide further instructions, including a return authorization if applicable.
Package the product securely, including all original accessories and packaging.
Ship the product using a reliable, trackable shipping method (return shipping costs may be at your expense, unless shipping damage or incorrect item).
4. Refund Process:
For eligible BG AudioVisual returns, refunds will be issued to the original payment method within 14 business days of receiving the returned product.
Refund processing time may vary depending on your payment provider.
If the returned product does not meet eligibility criteria, we will contact you to discuss alternative solutions.
Manufacturer warranty refunds, are subject to the manufacturers policies.
5. Non-Refundable Items:
Downloadable or digital products after download or access.
Custom-made or personalized products (except for manufacturing defects or damages).
Products with visible signs of use, wear, or damage.
Consumable items.
6. Damaged or Defective Products (BG AudioVisual Handling):
For damaged or defective products received from BG AudioVisual, contact customer support immediately.
We will arrange a replacement or full refund.
7. Cancellation Policy:
Orders can be canceled before shipment.
If the order has shipped, follow the return process.
8. Shipping Charges:
Shipping charges for returned products are non-refundable, except for manufacturer defects, shipping damage, or incorrect items where BG AudioVisual will cover return shipping.
Manufacturer warranty shipping charges are handled by the manufacturer.
9. Limitations:
BG AudioVisual PTY LTD is not responsible for costs associated with manufacturer warranty returns (shipping, handling, labor).
BG AudioVisual PTY LTD is not liable for delays or issues related to the manufacturer's warranty process.
This policy does not cover damage from misuse, abuse, neglect, or unauthorised repairs.
10. Policy Changes:
BG AudioVisual PTY LTD reserves the right to modify or update this policy at any time. Changes are effective upon posting on our website.
11. Contact Information:
For questions regarding this policy, please contact BG AudioVisual PTY LTD customer service.